Returns & Refund Policy

At Alviso, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist with returns and exchanges.

Returns

Items may be returned within 14 days of delivery for a refund or exchange.

To be eligible for a return:

• Items must be unworn, unwashed, and unused
• Original tags must be attached
• Items must be returned in original packaging
• Proof of purchase is required

Non-Returnable Items

The following items are final sale and cannot be returned:

• Clearance or sale merchandise
• Worn or altered garments

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.

Shipping charges are non-refundable.

Exchanges

We gladly offer exchanges for different sizes or available styles, subject to inventory availability.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and we will resolve the issue promptly.

Contact Us

For return requests or questions, please contact our customer service team through our website contact page.